Our Refund Policy Explained
At Elm Studio, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return policy. This means that you have 30 days from the date of receiving your item to request a return.
In order to be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.
To initiate a return, please contact our customer service team at elmjewelrystudio@gmail.com. Our friendly team will guide you through the return process and provide you with a return shipping label.
Please note that returns must be sent to a Canadian address. Items sent back without prior authorization will not be accepted.
If your return is accepted and meets the necessary criteria, we will notify you and process your refund within 10 business days. The refund will be issued to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process the refund.
It is important to inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the issue and make it right.
There are certain exceptions to our return policy. Perishable goods, custom products, personalized items, beauty products, hazardous materials, flammable liquids, and gases cannot be returned. Additionally, sale items and gift cards are non-returnable.
If you wish to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item.
For customers in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The same conditions apply as mentioned above.
If you have any further questions or concerns about our return policy, please don't hesitate to contact us. We are here to assist you and ensure your satisfaction with our products.